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Intercom alternative: your invoice, next to ours.30 days free for Intercom Fin customers.
Intercom bills on two levels: a seat per agent and $0.99 per Fin outcome. A conversation counts as resolved as soon as the customer stays silent for 24 hours. Paldra puts one line on the invoice. Set your volume and see for yourself.
Intercom prices: Essential $39 per seat per month ($29 on an annual contract), Advanced $99 ($85), Expert $139 ($132); Fin $0.99 per outcome with a minimum of 50 outcomes a month; Copilot $35 per agent ($29 annually). An outcome is a confirmed resolution, an assumed resolution after 24 hours without a reply, or a completed procedure including handover. List prices per intercom.com and Intercom help centre, as of September 2026, without warranty.
Three places where the Intercom bill grows
Silence counts as resolved.
If a customer does not reply to Fin for 24 hours, the conversation counts as resolved and costs $0.99. Whether the answer helped, nobody knows. At Paldra the conversation is part of the quota, however it ends.
Every agent a seat.
$39 per seat on Essential, $99 on Advanced, every month, before Fin has handled a single conversation. At Paldra 3, 15 or unlimited seats are in the plan, at no extra charge.
Minimum commitment and add-ons.
Fin bills at least 50 outcomes, even in quiet months. Copilot for the inbox costs extra per agent. At Paldra AI suggestions in the inbox are included from Business.
Fin answers, the customer writes no more. After 24 hours Intercom books an outcome at $0.99, „assumed resolved“. At Paldra it is one conversation from the quota, whether the customer replies or not. The slider „of those Fin closes alone“ controls how many conversations end this way.
Paldra and Intercom Fin side by side
A fair comparison, including the points where Intercom Fin comes out ahead.
| Paldra | Intercom Fin |
|---|
When Intercom Fin fits better
- You are a SaaS or app vendor and need product tours, outbound campaigns and reporting in one system.
- You have a support team with fixed seats that Fin only complements.
- You need procedures that Fin executes inside your own systems, with your own development.
- English-only support is fine for you.
When Paldra fits better
- You run a store and want answers from products, orders and shipping rules, not from help articles.
- Your Fin outcomes have become unpredictable and you want a fixed number per month.
- You do not want a seat fee for colleagues who only look into the inbox occasionally.
- You want support in German, invoices in euros and a contract under German law.
From Intercom Fin to Paldra, without switching Intercom Fin off
No export, no migration project. You test both side by side and switch over once the answers are right.
Read the store
Enter your domain or connect Shopify. Paldra reads products, pages and shipping rules by itself. Help articles from Intercom can be added as text.
Test in parallel
Ask what your customers ask, in the test window first. Every answer shows its evidence. Intercom keeps running meanwhile.
Switch over
Messenger out, Paldra script in, connect the mailbox. Colours and greeting are set in the design editor in minutes.
No call, no export.
Coming from Intercom? Enter your store address and Paldra reads products, pages and shipping rules by itself. In 15 minutes the agent answers with evidence. Intercom switchers get 30 days free, no card.
What Intercom Fin users ask us
What is a good Intercom Fin alternative for Shopify?
Paldra is a Intercom Fin alternative built in Germany for Shopify stores. The AI answers customer questions from your store's knowledge, asks instead of guessing, and hands difficult cases to your team.
Is there a GDPR-compliant alternative to Intercom Fin?
Yes. Paldra is hosted in the EU (Germany) and you get a data processing agreement (DPA). How Intercom Fin handles hosting is listed in the comparison table above.
Can I try the Intercom Fin alternative for free?
Yes, 30 days free with every Business feature and no credit card. Then you pick a plan, or simply stop.
What exactly is a Fin outcome?
According to Intercom's help centre: a confirmed resolution, an assumed resolution when the customer does not reply within 24 hours of Fin's last answer, or a completed procedure including handoffs. Each outcome costs $0.99, with a 50-outcome monthly minimum.
Do I need a seat per agent with Paldra?
No. Basic includes 3 seats, Business 15, Enterprise unlimited. There is no per-seat price and nothing to add on — Intercom charges $29–132 per seat, Zendesk €19–115.
Do I have to export my Intercom data?
No. Paldra builds its knowledge base from your shop itself. Help articles from Intercom can be added as text or files. Old conversations are not needed.
Try it with your own store.
30 days free, no payment method needed.
More comparisons: Paldra vs. Gorgias, Paldra vs. Tidio, Paldra vs. Zendesk, Paldra vs. Shopify Inbox, Paldra vs. Userlike, Paldra vs. Trengo, Paldra vs. Zammad, Paldra vs. Chatty, Paldra vs. Zipchat, Paldra vs. Re:amaze, Paldra vs. Rep AI, Paldra vs. Moose, Paldra vs. CWILL. As of June 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners. The calculator shows list prices and assumptions, not a quote.