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Customers / DaheimGut
DaheimGut lets the AI write its customer emails. Nothing gets corrected.
The Swiss store for orthopedic shoes connected its inbox to Paldra. Since then the AI writes the replies, routes every email to the right team and, with Autopilot, sends confident replies on its own.
As of October 2026
- Industry
- Orthopedic shoes and health products
- Market
- Switzerland
- Platform
- Shopify
- Using Paldra
- Mail agent, team inbox
Every customer email gets a ready reply right away, with the data from the order.
Customer · Shipping questionWed, 09:12
Hello, I ordered the Trailguard 2.0 on Monday. When will the parcel arrive?
Draft by PaldraHello, thank you for your order. Your parcel has been on its way since yesterday and should arrive on Friday. You will find the tracking link in your shipping confirmation. Kind regards, DaheimGut
Sent unchangedExample, recreated
75%of the AI replies sent went out without changes
96%of customer conversations routed to the right team automatically
50+ready reply drafts in the first three weeks
Autopilot switched on
When the AI is confident, the reply goes out without a click. Everything else lands with the team as a draft.
- Email arrivescustomer and request are recognized
- AI writes the replywith the shop's own knowledge
- Confident from 72%goes out directly
- Not confidentwaits for the team as a draft
What the emails are about
Share of AI drafts by topic, as of October 2026
- 51%Shipping and delivery status
- 31%Other questions
- 9%Returns and exchanges
- 7%Product advice
- 2%Complaints
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